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When to Call Muroor (Traffic Police) After an Accident in Saudi Arabia

Muroor is the Saudi traffic police authority, part of the Ministry of Interior. While many road accidents can be handled through Najm's self-service system, there are specific situations where you must call Muroor. Knowing when to call them — and how — can make a critical difference to the outcome of your accident report and insurance claim.

Who Is This For?

Anyone involved in a road accident in Saudi Arabia who is unsure whether to use the Najm self-service system or call the traffic police.

What You Need Before Starting

  • ✓Save Muroor's number in your phone: 993
  • ✓Save the general emergency number: 911
  • ✓Have your driving license and Iqama accessible

Step-by-Step Process

  1. 1Call 911 immediately if: anyone is injured, a vehicle is on fire, the road is blocked and causing danger, or a pedestrian is involved.
  2. 2Call Muroor on 993 if: the other driver refuses to file a Najm report, there is a serious dispute about fault, a government or commercial vehicle is involved, or the accident involves a hit-and-run.
  3. 3Call Najm on 920000560 if: both drivers agree on what happened but want assistance filing the report rather than using the self-service app.
  4. 4When Muroor arrives: remain calm and provide your license, Iqama, and Istimara. Do not admit fault verbally — let the officer assess the scene. The officer will file an official traffic accident report (Taqrir Muroor).
  5. 5The Muroor report is separate from the Najm report — your insurance company may need both. Ask the officer for the report reference number before they leave.
  6. 6After Muroor has filed their report, also file a Najm report if not already done — the Najm report is still required for the insurance claim.

Common Mistakes to Avoid

  • ✗Calling Muroor for every minor accident — this ties up emergency resources and causes long waits. Use Najm self-service for minor accidents where both parties agree.
  • ✗Leaving the scene before Muroor arrives after calling them — this can be treated as fleeing the scene
  • ✗Not getting the Muroor report reference number before the officer leaves
  • ✗Assuming the Muroor report replaces the Najm report — your insurer still requires the Najm Bayan Haadith for claims processing

Timing & Fees

Calling Muroor is free. Response times vary by location — expect 20–60 minutes in cities, longer in remote areas. The Muroor report is provided free of charge.

Frequently Asked Questions

What is the difference between a Muroor report and a Najm report?

A Muroor report is a police traffic accident report filed by a traffic officer at the scene. A Najm report is an insurance-focused accident report used specifically for processing insurance claims. For serious accidents, you may need both. For minor accidents with no disputes, a Najm self-service report is usually sufficient.

Can I call Muroor if the other driver has left the scene?

Yes — call 993 immediately if the other driver has fled. Provide the vehicle plate number and a description. This is a hit-and-run offence and Muroor will pursue it. You can also claim through the Saudi Motor Insurance Pool (SMIP) for uninsured or unidentified drivers.

Does Muroor attend accidents in all areas of Saudi Arabia?

Yes, the traffic police operate across all regions. In remote areas, response times may be longer. For remote highway incidents, call 993 and also contact Najm on 920000560.