road accidents
Road Accident Emergency Contacts, Apps & Numbers in Saudi Arabia
When you are involved in a road accident in Saudi Arabia, having the right numbers and apps ready can save time and stress. This guide lists every important contact — emergency numbers, Najm, Muroor, and insurance hotlines — along with download links for essential apps.
Who Is This For?
All drivers in Saudi Arabia. Save these numbers before you need them — accidents happen without warning.
What You Need Before Starting
- ✓A smartphone with the Najm app installed
- ✓Your insurance company's emergency number saved in your contacts
Step-by-Step Process
- 1Save 911 in your phone — this is Saudi Arabia's unified emergency number for police, ambulance, and fire. Use it for any life-threatening situation including serious road accidents.
- 2Save 993 in your phone — this is the Muroor (traffic police) direct line. Use it for traffic-related incidents, disputes, or when police attendance is needed at an accident.
- 3Save 920000560 — this is the Najm 24/7 accident reporting call centre. Use it to file accident reports by phone or get assistance with the self-service system.
- 4Download the Najm app from the App Store (iOS) or Google Play (Android) — search for 'نجم Najm'. This app is used to file self-service accident reports at the scene.
- 5Download the Absher app — useful for accessing your insurance and vehicle registration details after an accident.
- 6Save your insurance company's claims hotline in your contacts. Find it on your insurance certificate or the insurer's website.
- 7Note the Tameeni platform (tameeni.com) if you need to compare and switch insurance after an accident.
Common Mistakes to Avoid
- ✗Not having the Najm app installed before an accident — downloading it at the scene wastes critical time
- ✗Not saving emergency numbers in your contacts — in a stressful situation, searching for numbers takes too long
- ✗Not knowing your insurance company's claims number — store it alongside your insurance certificate
Timing & Fees
All emergency calls are free. The Najm and Absher apps are free to download and use.
Directory
Call 911 — Saudi Arabia's unified emergency number
Call 993 — for traffic incidents, disputes, and police attendance
Call 920000560 — 24/7 accident report assistance
Download the Najm app on iPhone to file self-service accident reports
Download the Najm app on Android to file self-service accident reports
File accident reports, check violations, and view accident history online
Official Saudi traffic authority — license and vehicle services
Access your insurance and vehicle registration details
Access your insurance and vehicle registration details
Official ambulance service in Saudi Arabia — call 911 in emergencies
Compare and buy motor insurance from licensed Saudi insurers
File complaints against insurance companies or verify insurer licences
Frequently Asked Questions
Is there a Najm WhatsApp number?
As of the last update, Najm does not operate an official WhatsApp channel. Use the Najm app, website at najm.sa, or call 920000560 for official assistance.
Does Muroor have a WhatsApp service?
The Saudi Ministry of Interior operates digital services through the Absher platform and the MOI app. For accident reporting, use 993 or the Najm system rather than WhatsApp channels.
What number do I call for an ambulance?
Call 911. This unified number connects you to police, ambulance (Hala), and fire services. The ambulance service in Saudi Arabia is operated by the Saudi Red Crescent Authority (SRCA).
Is 997 still a valid number in Saudi Arabia?
997 was previously the civil defence number. Saudi Arabia unified emergency services under 911. Use 911 for all emergencies.