road accidents
Najm vs Muroor — Which One to Use After a Road Accident in Saudi Arabia
After a road accident in Saudi Arabia, one of the first decisions you face is whether to use the Najm self-service system or call Muroor (traffic police). Many drivers are confused about the difference. This guide gives you a clear comparison so you know exactly which to use in each situation.
Who Is This For?
Drivers in Saudi Arabia who have been involved in a road accident and need to decide quickly whether to use Najm or call Muroor.
What You Need Before Starting
- ✓Najm app installed on your phone
- ✓Muroor number saved: 993
- ✓Emergency number saved: 911
Step-by-Step Process
- 1Step 1 — Check for injuries: If anyone is injured, call 911. This overrides everything else. Muroor will attend automatically for injury accidents.
- 2Step 2 — Assess the situation: Is the accident minor with no injuries? Do both drivers agree on what happened? If yes to both, proceed with Najm self-service.
- 3Step 3 — Use Najm self-service if: No injuries. Both drivers are cooperative. Both drivers agree on the basic facts of the accident. The vehicles are private (not commercial or government). No alcohol or substance use suspected.
- 4Step 4 — Call Muroor on 993 if: Someone is injured. The other driver refuses to cooperate or file a report. There is a serious dispute about fault. A commercial vehicle, truck, or government vehicle is involved. Hit-and-run occurred. The accident is on a highway and the scene is dangerous.
- 5Step 5 — Call Najm on 920000560 if: You want assistance filing the report but the app is not working. One party does not have a smartphone.
- 6Step 6 — After the report is filed: Regardless of which system you used, notify your insurance company within 24 hours.
Common Mistakes to Avoid
- ✗Calling Muroor for every accident — for minor accidents with cooperative parties, Najm self-service is faster and equally valid
- ✗Using Najm when there are injuries — injury accidents require police attendance
- ✗Not involving either system — settling privately may seem easier but leaves you with no legal protection
Timing & Fees
Both Najm self-service and Muroor attendance are free. Najm self-service is typically resolved in 15–20 minutes. Waiting for Muroor can take 30–90 minutes depending on your location.
Frequently Asked Questions
Is a Najm self-service report legally valid?
Yes. Najm self-service reports are fully legally valid and are accepted by all insurance companies and Saudi courts. They carry the same weight as a Muroor traffic report for minor accidents.
Can I switch from Najm self-service to Muroor if I change my mind?
If you have already completed and confirmed the Najm report, you cannot cancel it. You can file an objection within 7 days if you disagree with the fault determination. If the report is in progress, you can abandon it and call Muroor before both parties confirm.
Which is faster — Najm or Muroor?
Najm self-service is significantly faster — typically 15–20 minutes at the scene. Waiting for Muroor can take 30–90+ minutes. For minor accidents, use Najm self-service to get off the road faster.