Saudi-Steps
Back to new resident

new resident

Tawakkalna App Guide — How to Use It as an Expat in Saudi Arabia

Tawakkalna (توكلنا) started as a COVID-19 health app but has since become Saudi Arabia's primary digital identity and government services platform. For expats, it replaces the need to carry your physical Iqama, shows your driving license and vehicle registration digitally, and connects to key Absher services. It is now effectively required for daily life in Saudi Arabia.

Highlights

  • ★Tawakkalna displays your digital Iqama — accepted by police, at checkpoints, and for most identity verification purposes instead of the physical card.
  • ★Your driving license and vehicle Istimara (registration) are accessible in the app — no need to carry physical documents while driving.
  • ★The app connects to Absher for key services: exit visa requests, Iqama renewal status, and dependent management.
  • ★Tawakkalna shows your health insurance status and vaccination records.
  • ★The app requires an active Saudi mobile number registered to your Iqama and Absher login credentials.
  • ★Tawakkalna is available in English and Arabic — switch language in the app settings.

Who Is This For?

Expats and residents in Saudi Arabia who want to understand and use the Tawakkalna app for digital ID, health status, government services, and daily tasks.

Step-by-Step Process

  1. 1Download Tawakkalna from the Apple App Store or Google Play Store — search 'Tawakkalna'.
  2. 2Open the app and tap 'Login' → enter your Iqama number (or national ID for Saudi nationals).
  3. 3Enter your Absher password and verify via OTP sent to your registered Saudi mobile number.
  4. 4On first login, allow the app to access your device's location and camera (used for QR code scanning).
  5. 5Your digital Iqama, driving license, and vehicle registration will appear on the home screen automatically once your account is verified.
  6. 6To find government services: tap the 'Services' tab → browse by category or search for the service you need.
  7. 7To share your digital ID: tap the QR code icon on your Iqama screen — the QR code is scanned by checkpoints and businesses to verify your identity.

Practical Tips

  • 💡Keep Tawakkalna updated — Saudi authorities regularly add new services and security features. Old versions may stop working.
  • 💡If your Iqama is expired, Tawakkalna will show it as expired. Renew through Absher or your employer before the expiry date.
  • 💡The digital ID on Tawakkalna is legally accepted in Saudi Arabia for most identity checks. However, some formal processes (bank account opening, property transactions) may still require your physical Iqama.
  • 💡If you change your Saudi mobile number, update it in Absher first — Tawakkalna OTPs go to the Absher-registered number.
  • 💡The app stores data locally for offline use — your digital ID remains visible without an internet connection, though QR verification requires connectivity.
  • 💡Parents can view their dependents' digital IDs within the app under their own account — useful for carrying children's documentation.

Frequently Asked Questions

Is Tawakkalna the same as Absher?

No. Absher (absher.sa) is the main government services portal for residency, visas, and civil status. Tawakkalna is a separate app focused on digital identity, health status, and quick access to services. Both use the same login credentials (Iqama number + Absher password), but they are different platforms. Most expats need both.

Can I use Tawakkalna instead of my physical Iqama?

Yes, for most everyday purposes — traffic stops, building entry, mall security, and general identity checks. The digital Iqama on Tawakkalna is legally recognised. Some formal situations (bank account opening, official government transactions) may still request the physical card.

What should I do if Tawakkalna is not showing my Iqama?

This usually means your Iqama details are not yet linked to your Absher account, or your Iqama is expired. First, log in to Absher (absher.sa) and confirm your Iqama details are visible and valid. If the problem persists, visit a Jawazat service centre to verify your registration.

Does Tawakkalna work if I don't have a Saudi mobile number?

No. Tawakkalna requires a Saudi mobile number registered in your name (or your sponsor's name linked to your Iqama) to receive OTP verification codes. Getting a Saudi SIM card is one of the first things to do after arriving in Saudi Arabia. See the SIM card guide for details.

Can I see my dependents on Tawakkalna?

Yes. The main Iqama holder can view the digital ID cards of registered dependents within the app. This is useful for carrying children's documentation without needing separate accounts.